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Richmond91's avatar
Richmond91
Experienced User
4 months ago

Large purchase order not converting to bill - 'an application ...timed out'

We often have large purchase orders which will not convert to a bills - error attached.

We have similar instances where a sales order will not convert to an invoice.

Sometimes, we can recreate it line by line, other times we have to manipulate the stock levels or add duplicate amounts of same items in 1 line.

Myob have never returned my calls - can anyone please assist?

 

Thanks,

7 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Richmond91,

     

    I hope this message finds you well. I understand that you've been experiencing some difficulties with transactions that are larger than usual, causing your program to time out. I apologize for any inconvenience this may have caused and for the delay in our response.

     

    The speed at which transactions are recorded can be influenced by several factors, including the size of the transaction, your computer's specifications, and your internet connection speed. While these factors may not be easily adjustable, we can offer a workaround by extending the timeout limit of your AccountRight.

     

    Here are the steps to do so:

    1. Right-click on the AccountRight desktop shortcut and select 'Open file location'.
    2. Locate the file named 'Huxley.Application.exe.config'. Before proceeding, it's important to create a backup of this file to prevent any potential issues. To do this, right-click the config file and select 'copy'. Then, deselect the file, right-click again, and choose 'paste'. This will create a copy of the file.
    3. Now, we need to modify the original 'Huxley.Application.exe.config' file. Right-click the file and select 'edit', or 'open with'. If you choose 'open with', use the program 'notepad' to open the file.
    4. In the <app settings> section, change the value to 3600, which equates to 60 minutes. After making this change, save and close the file.

    You should now be able to open AccountRight as normal. If you encounter any issues or need further assistance, please don't hesitate to reach out.

     

    Thanks,
    Genreve

    • Richmond91's avatar
      Richmond91
      Experienced User
      3 months ago

      Hi,

      The issue is not going to be fixed by extending the timeout limit of AccountRight..  This error occurs quite frequently and at random.  Usually, if we ammend the qty by 0.1meter, it makes a difference and the order will convert to a Bill.  Then we go back in and correct the meterage and it is fine.

      Same thing happened today and there was only ONE LINE in the PO so not a large purchase.

      We have contacted MYOB and actually spoken with people but they never call us back even though they say they will look into it and call us back.  This has been happening for atleast 2 years and no one is able to solve our issue.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        3 months ago

        Hi Richmond91, 

         

        Thanks for the added information you provided.

         

        I ran scripts to potentially cater for the errors you're experiencing. 

         

        Let me know if the issue persists, and we'll investigate the cause further. 

         

        If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

         

        Thanks,
        Genreve

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