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AdamSOLO's avatar
AdamSOLO
User
11 months ago

MYOB Account Renewal Subscription renewal not recognised

Update: Support no longer needed after 1.5 hours on hold ...

 

We have renewed the subscription but we are still not able to log into Account Right.

 

 

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    11 months ago

    Hi AdamSOLO 

     

    Thank you for your post. I can understand your frustration and sincerely appreciate you raising this up with us so I can look into this for you. 

     

    In this matter, May I know if you received an error message when your trying to log in to your AccountRight? If you can provide me more details on the issue I can definitely look into this for you and assist you properly. You may send us a Private Message with this details. Note that sensitive information cannot be posted on the Forum. 

     

    • Serial Number
    • Company Name 
    • First and last name of primary contact
    • Email address associated on this account.

    I'll wait for your response. 

     

    Cheers, 

    Cel