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Shez2212's avatar
Shez2212
User
3 years ago

Myob crashing when changing invoice dates

Hi,

 

Is anyone else having problems with the system crashing when changing a date of an existing invoice?

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Shez2212, 

     

    Thank you for your post and welcome to the Community Forum ! Can you please confirm if you get any error messages ? If you don't can you please retrieve the diagnostic log of the AccountRight file after this has happened and attach it as a .TXT file to this thread so we can investigate. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Shez2212, 

         

        Apologies for the delay in my response, the error "System.InvalidOperationException" can be caused by irregular characters, such as # @ % &, etc. in a customer's Bank Account Name recorded in your company file. Our help article Something's gone wrong error: "System.InvalidOperationException" has information and instructions on what to check in your customers card to see if this could be causing the error. 

         

        Do let me know how you go. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.