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BOB_2020's avatar
BOB_2020
User
4 years ago
Solved

Purchase Refunds and Bankfeeds

HI

I would like to know how to correctly process a supplier purchase that was paid for but the funds were credited back as "Returned credit, Invalid account number." ( How is the returned credit accounted/matched in Bank Feeds correctly)- 

 

Thank you

  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi BOB_2020 


    With AccountRight, your best option would be to reverse the payment that has been recorded. This can be done via:

    1. Navigating to Setup>>Preferences>>Security.
    2. Enabling Transactions Can't be Changed; They Must be Reversed.
    3. Click OK to the close the Preference window.
    4. Navigate to the required payment transaction.
    5. When that transaction is on screen, select Edit>>Reverse payment.
    6. Record the reversal transaction.

    What the above process will do is take the original transaction and reverse it. This will generate the opposite transaction in the bank account i.e if it was originally a withdrawal from the bank account it will generate a deposit to which can be matched to the bank transaction. It will also make that original transaction it was paying,  i.e. the purchase, open so that new payment can be made on it.

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi BOB_2020 


    With AccountRight, your best option would be to reverse the payment that has been recorded. This can be done via:

    1. Navigating to Setup>>Preferences>>Security.
    2. Enabling Transactions Can't be Changed; They Must be Reversed.
    3. Click OK to the close the Preference window.
    4. Navigate to the required payment transaction.
    5. When that transaction is on screen, select Edit>>Reverse payment.
    6. Record the reversal transaction.

    What the above process will do is take the original transaction and reverse it. This will generate the opposite transaction in the bank account i.e if it was originally a withdrawal from the bank account it will generate a deposit to which can be matched to the bank transaction. It will also make that original transaction it was paying,  i.e. the purchase, open so that new payment can be made on it.