Forum Discussion

Kat_Beeton's avatar
Kat_Beeton
Experienced Cover User
4 years ago
Solved

Receivables out of balance, but no transactions in the ledger on the day it goes out of balance...

Hi, My receivables go out of balance on 1/1/20, but when i look for transactions on this day in the general ledger, there aren't any. When i pull up a 'jounal security audit' report for transactions...
  • Kat_Beeton's avatar
    Kat_Beeton
    4 years ago

    Just an update...

    I contacted MYOB technical support & there was a 'glitch' in the reports on my file which they have repaired for me. Thanks for your help.

Kat_Beeton's avatar
Kat_Beeton
Experienced Cover User

Hi Neil_M ,

thanks again for your response. i just checked. both reports include all transactions. Any other ideas?

 

Neil_M's avatar
Neil_M
Former Staff
4 years ago

Hi Kat_Beeton 

 

You mentioned you changed the date on a couple of sales which you believe caused this issue. Although changing the date on a transaction shouldn’t cause an out of balance to be created, I’m curious if deleting and reentering one of those sales reduces the out of balance as of that date

  • Kat_Beeton's avatar
    Kat_Beeton
    Experienced Cover User
    4 years ago

    Just an update...

    I contacted MYOB technical support & there was a 'glitch' in the reports on my file which they have repaired for me. Thanks for your help.