Forum Discussion

WMack's avatar
WMack
Experienced User
2 years ago
Solved

Recurring Transactions not recording

Our recurring transactions are not recording.   There isn't an error message, it just sits there after selecting record.
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi WMack 

     

    On the Community Forum, we encourage users to assist and offer advice, as such, you may not receive an immediate reply from an MYOB Moderator. If you need immediate assistance, we recommend contacting our phone based teams or Live Chat.


    Regarding your query, if you do not use Locations in your company file ( check under Lists>>Location for more than one location), we can run a script to update the recurring item order transactions. So we can organise that, please send me your product serial number and company file name by Private Message. 

     

    Please note that any changes made to the recurring item order transactions, after the script is run will cause the same issue again.

     

    If you do use multiple locations, the only workaround would be  manually using  the recurring button, and adding the location to the item sales order before they record as the script will not work in this scenario.


    That said, our teams are working on resolving this permanently going forward. 

WMack's avatar
WMack
Experienced User

Definitely an item order - was working before the latest update.  I'd really like this resolved asap but it seems a long time in between my responses and yours.  Is there a quicker way for you to see my responses please as I have another problem logged with MYOB and having the same issues with delayed responses.  

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

Hi WMack 

 

On the Community Forum, we encourage users to assist and offer advice, as such, you may not receive an immediate reply from an MYOB Moderator. If you need immediate assistance, we recommend contacting our phone based teams or Live Chat.


Regarding your query, if you do not use Locations in your company file ( check under Lists>>Location for more than one location), we can run a script to update the recurring item order transactions. So we can organise that, please send me your product serial number and company file name by Private Message. 

 

Please note that any changes made to the recurring item order transactions, after the script is run will cause the same issue again.

 

If you do use multiple locations, the only workaround would be  manually using  the recurring button, and adding the location to the item sales order before they record as the script will not work in this scenario.


That said, our teams are working on resolving this permanently going forward.