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greened's avatar
greened
Cover User
16 days ago
Solved

Recurring transactions fault

I have a weekly transfer in recurring transactions.  Frequently (and I'm talking 2 out of 3 times) it does not record.

Can someone please tell me how to ensure that it records every time?

  • Earl_HD's avatar
    Earl_HD
    15 days ago

    Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    15 days ago

    Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl

    • greened's avatar
      greened
      Cover User
      15 days ago

      I've given this a try, Earl, thankyou.  

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        15 days ago

        Hi greened,

        You're welcome! If you have any more questions, please don't hesitate to start a new post. We're here to help!

         

        Regards,
        Earl