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penpaper77's avatar
penpaper77
Contributing Cover User
2 years ago

Unable to delete a purchase

I entered a purchase, then 'paid' it as an electronic payment to a bank file.  Then I realised it was incorrect and I needed to delete it.  I do NOT have 'transactions can't be changed etc etc' ticked in my system preferences and MYOB will NOT let me delete this purchase.    I have tried to delete the payment first etc but I only have the option to REVERSE the payment  and I have no idea why.  

 

The arrows next to the payment is grey if this means anything.   This is all in the current month and nothing has been reconciled.  Can anyone assist?

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  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi penpaper77 

     

    You need to delete the complete electronic payment first. If you have reversed any transacton you must delete that reversal first.

     

    Regards

    Gavin

    • LRBooks61's avatar
      LRBooks61
      Ultimate Cover User
      2 years ago

      Hi

      try deleting it from the electronic clearing account NOT the bank account

       

      Lisa

    • penpaper77's avatar
      penpaper77
      Contributing Cover User
      2 years ago

      Hi,

       

      Thanks for your reply.  The only option showing in the edit menu is to reverse the payment in the electronic clearing account.    I definitely do not have the 'transactions can't be changed etc etc' box ticked in preferences so I'm at a loss.  If you have any other ideas it would be appreciated.   

      • LRBooks61's avatar
        LRBooks61
        Ultimate Cover User
        2 years ago

        Hi 

         

        did you try to delete the transaction from the electronic clearing account. 

        go to either the bank register or reconcile accounts screen and select electronic clearing account. Find the payment usually be EPXXXX and delete thatt

         

        Lisa