Hello
I have to enter a stop payment for a customer's cheque that they did not receive.
The cheque was dated March 31 2022.
(the BAS quarter has now been closed off for that period)
I have since repaid the outstanding amount on May 5.
I am not sure how to do this. Can you please help?
Regards
Lindy
Hi Wilfords
Thanks for your post. If a cheque isn't going to be presented you would reverse the payment transaction. You can then process the new payment as normal.
In the Reconcile accounts window manually reconcile the original payment transaction and the reversal by ticking both transactions. The new payment transaction will be matched with the bank feed transaction.
The Help Article, Stale, stopped, void or lost cheques, has detailed information.
Please let me know if you need further help.
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