Forum Discussion
???
Hi Everyone
At this time we don't have any additional information we can share in relation to the Invoice Reminders screen being blank in the desktop application. When additional information is available we would be letting impacted customers know. However, we have indicated to our teams that the users that have commented on this thread are impacted. In the meantime, we do recommend using the Browser interface to access the Invoice reminders as this interface is not impacted in the same way.
- sKrael2 years agoExperienced User
Add my voice to the discontent. I am paying $160/month and would expect software faults like this to be fixed promptly, rather then the extra task of logging in to the browser version and changing it there.
When will this be fixed? It was first reported in November last year and is still ongoing.
- SarahPK2 years agoUser
Hi There
I am using the invoice reminder on the web browser as you have suggested, everything is setup for invoices reminders and has been turned on for sume customers. however the desktop system still doesn't appear to be sending the invoice reminders. Does the web browser setting not take affect on the desktop version?
- Steven_M2 years agoFormer Staff
Hi SarahPK
While the settings for Invoice reminders are added to the AccountRight Desktop application and browser interface, these don't send those reminders, it is the Online Invoice Portal. So, in theory, if the setting is enabled in the browser interface it applies to the Desktop environment as well.
In your case, you mentioned that the Desktop interface is not sending invoice reminders, I would recommend that you do have Setup>>Preferences>>Emailing - Send Emails Using AccountRight enabled in the Desktop application. This will ensure that the Online Invoice Portal is used to send those invoices (as opposed to Outlook) and therefore should send those invoice reminders based on the invoice reminder settings.
If you are encountering a different situation I would recommend starting a new topic on your invoice reminders not sending so the MYOB Community can investigate in more detail.- Pauline232 years agoUser
Hi Steven
Is there a format to send these annoying issues direct to the MYOB developers? I don't think the MYOB Community are responsible for investigating these matters in more detail, when they are known faults. Xero has an area where you can lodge your enhancement requests - does MYOB?
I can't access invoice reminders from the desktop, I still get a blank screen. As per the attached doc, my on-line MYOB shows that "Enable Invoice Reminders" is NOT ticked, and yet MYOB automatically sent invoice reminders to all my customers this month. How do I turn off all reminders, as I prefer to send a statement with aging each month.
Thanks
- Mervyn2 years agoContributing Cover User
My Invoice reminders also has a blank screen and has been for quite sometime. Are you any closer to rectifying this issue that has obviously been reported months ago?
I use the desktop version and do not want to be logging in via a browser just to 'get around' the problem.
- deewaller2 years agoUser
Hello I am also having the same trouble with Invoice Reminders. I have set to send emails using AccountRight in emailling preverences. I have set up invoice reminders in the online version as the screen is grey in the desk top version. However reminders are still not being sent to customers. When is this going to be fixed!!!
- Pauline232 years agoUser
Hi Steven
I have read your comment below.
I am using the browser interface and trying to select Invoice Reminders for an Individual customer.
Please find attached a screenshot of this field. I cannot access the area I need.
Any suggestions?
Thanks
Pauline
- DebMcW2 years agoContributing User
I also can not access it via the website. I do not even get an option to tick any boxes, so I can do nothing about it at this stage. It is imperritive to have this function for my business.
- Sean_DC2 years agoMYOB Moderator
Hi all,
Thank you for your posts.
We have seen that the Internet Explorer settings cause the Invoice Reminders window to display blank. To check if this is your issue can you do the following:- open Internet explorer
- click the Settings cog
- choose Compatibility View settings
- deselect Display intranet sites in Compatibility View
- reopen the Invoice reminders window
If this your Invoice Reminders window is still not showing, please access it through the browser. To be able to set Invoice Reminders in the browser, kindly sign into app.myob.com >> Go into Sales Settings >> Reminders >> Reminders Settings. You may try a different browser (recommended is Google Chrome) if the options to choose from aren't showing. This Help Article, Setting Up Invoice Reminders, has more information on this that you can use as a guide as well.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
- jtagzadmin11 months agoUser
Just commenting as we are also experiencing a blank screen when opening invoice reminder settings.
- Hannah_V11 months agoMYOB Moderator
A warm welcome to Community Forum, jtagzadmin. Thank you for your correspondence.
The Invoice reminders that appear to be blank concern is already transferred to our dedicated team.
I feel sorry that you have this inconvenience.
As of now, what I can provide is the current workaround. Which is opening the AccountRight browser app.myob.com.
Go into Sales Settings > Reminders > Reminders Settings.
Regards,
Hannah
- sKrael11 months agoExperienced User
Hannah, this is the workflow you are suggesting.
1. Open a browser
2. Navigate to: app.myob.com
3. Enter your email
4. Enter your password
> extra: If you have not logged in for a while because you mainly use the PC software: Wait for the confirmation code via email. Enter the confirmation code before you can login
5. Navigate to Contacts > All contacts
6. Search for the contact you want to set invoice reminders
7. Click on "Reminder Settings"
8. Set the reminder settings as needed
... This is 8 steps (plus the extra delay in the confirmation email) that you have to take, merely to modify the reminder setting for a customer.
This is very inefficient and a real waste of time for software that is supposed to be a way to SAVE time. Software we pay for - we would excuse the long delay in fixing these bugs if this was freeware, but this level of delay for paid software is a real disappointment.
Please fix this soon!