Received item but On hand shows zero

Question

Can anyone please help me to solve this inventory issues:

We have started our new business on 1st November 2021.

I have purchased item PackPC x 5 on 14/12/21 and another 5 on 22/12/21. When I tried to use this item to build the product, the system shows Not enough item on hand. I looked at this itme Quantity On Hand, it only has 5 instead of 10 (please see attached screen shot - PackPC).

When I looked at Item Register, the first purchase, Quantity 5, On Hand 0 (please see attached Screen Shot

I tried to print this Item Register, then it shows On Hand 10 (attached Item Register - PackPC)!

2. I purchased item Mochakenya 13.50 kg on 14/12/21. But Quantity On Hand shows only 3.375kg (please see attached Mochakenya). And item Register shows 13.50kg (please see attached Item Register - Mochakenya).

I was not able to use this item to build as system says not enough on hand quantity.

Appreciate your help in advance.

Anna

anna12 · Accepted Answer

Can't laugh - after spending hours to try to figure out!

the_doc · Answer

Hi&nbsp;Anna12&nbsp;&nbsp;Any Sales orders queued for the product - can you delete or zero the 2nd purchase on the 22/12 - and have a look at the item in inventory.&nbsp;Click each of the blue arrow links beside the&nbsp;&nbsp;QOHCurrent Value etc to see the entries.&nbsp;Inventory can do some funny things but that seems weird - you have got autobuild working - have you got autobuild triggered to build a product from these items if it gets below a certain number.&nbsp;The Doc

anna12 · Answer

Thank you for your reply.&nbsp;&nbsp;I deleted the entire sales order for the two products, the on hand quantities did not change. I tried to delete the two purchased but won't let me (please see attached).I tried to manually adj the inventry. But after adding the extra 5 for PackPC and 10.125kg for Mochakenya, I was still NOT able to built the product.&nbsp;These two items don't have autbuild.&nbsp;I've tried everthing, it does not seem to work.&nbsp;Anna

the_doc · Answer

Hi&nbsp;Anna12&nbsp;&nbsp;The fact that you cannot delete PackPC purchases means you have underlying sales orders - or something that has now grabbed them.&nbsp;As per my suggestion - go to the item and click each of the blue drill downs and see what shows -&nbsp;&nbsp;The Doc

anna12 · Answer

Just to let you know this morning when I logged into Myob, everything seems ok - even though I have NOT changed anything.&nbsp; Both items showed correct quantities on hand and I am now able to build the products.&nbsp;This is the first time we purchased these items, no other purchase/sales previously. Very very weird! I believed that's some bugs or&nbsp;hiccup in the system.&nbsp;Anna&nbsp;&nbsp;&nbsp;

the_doc · Answer

Hi&nbsp;Anna12&nbsp;&nbsp;Would not be the 1st time - Gremlins they are known as.&nbsp;Look up the origin of that word - you might get a laugh - but it is a sort of endearing term when flying and something went wrong in something on the aircraft - and when you landed the problem magically disappeared!!!&nbsp;The Doc (yes I did fly in an earlier career)

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Received item but On hand shows zero

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