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nancyq's avatar
nancyq
Experienced User
5 years ago
Solved

Unmatched Bank feed - when paying bills through ABA

Hi there,   I noticed that sometimes ( 25% of the time), bank feeds are not able to match transaction - when i created through ABA file.   Would you be able to advise
Bank feeds
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi nancyq 

     

    You can send those screenshots by a Private Message if you have any privacy concerns.

     

    Update: Issue resolved by unticking the electronic payment transaction in Reconcile Accounts window.

Komal_S's avatar
Komal_S
MYOB Moderator
5 years ago

Hi nancyq 

 

To be able to match the transactions on Bankfeeds, the amount of the electronic payment transaction needs to be exactly same to what's on the bankstatement. You won't be able to match if the amounts differ. 

If you're still unable to match,  we would need the screenshot of the screen to figure out why it's happening.

  • nancyq's avatar
    nancyq
    Experienced User
    5 years ago

    how do i send you the screenshot?

     

    I have concern with privacy.

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      5 years ago

      Hi nancyq 

       

      You can send those screenshots by a Private Message if you have any privacy concerns.

       

      Update: Issue resolved by unticking the electronic payment transaction in Reconcile Accounts window.