Unpaid Invoice summaries

[TAFAccounts]

I have changed all of the settings for unpaid Invoice summaries not to be sent and they are still being sent. I cannot see who they are being sent to. I have attached the email sent to our accounts email address. Please help to ensure these reminders are never sent from MYOB automatically. Thank you.

[Melisa_D]

Hi @TAFAccounts, 

Thanks for your post and welcome to the Community Forum! If you're still experiencing this can you please attach a screenshot of your invoice reminders window set up by going to sales tab > Invoice reminders. 

[TAFAccounts]

Thanks so much.  I have just run the update of 2023.1.0 and now the screen for Invoice Reminders is coming up blank.

I have logged out / logged in again.... tried to access it from the Web Browser.

Thank you.

[Melisa_D]

Hi @TAFAccounts, 

Thank you for the screenshot. This is due to an internal preference selected in Internet explorer, in the meantime the current work around is to open AccountRight browser which can also be accessed through app.myob.com > go into Sales settings > reminders > Reminders settings. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

[TAFAccounts]

Thanks Melissa.

I have attached the screen shots now for the reminders.

I have "unticked" send invoice reminders - which I assumed would then ignore the other settings underneath.  I am unable to delete the reminder setting that is set under the heading of "Customise Email Message and Schedule".

Thanks for your help.

Tess.

[Melisa_D]

Hi @TAFAccounts, 

To open the invoices reminders settings you will need to open the AccountRight browser which can also be accessed through app.myob.com > go into Sales settings > reminders > Reminders settings. The settings should then load.