complaint
Trying to reconcile Company Data Auditor results and need assistance to correct variences.
Phoned MYOB support and waited almost an hour before a lady answered.
She listened to my explanation of the problem and honestly, it took longer for her to confirm my Company details than it did for her to transfer me to someone who could address the problem.
Waited another half an hour for that person to answer.
The telephone was crackly and my convestation was being echoed. Not suitable for this kind of discussion.
The gentleman, who was based in South Africa, offered to phone back in 20 minutes.
This he did, but the crackling was so bad - I just couldn't continue, no matter how much I needed to have the conversation.
I asked that he get someone in Australia to ring back and I think he understood - before hanging up.
Software support is essential for any business using MYOB and it should be easy to obtain.
Clearly, it's not! as can be seen by other similar posts.
Now trying to lodge a complaint with MYOB, but am again on hold (half an hour just slipped past).
How frustrating is this! And waiting this long to speak with someone in other parts of the world, may be economical for MYOB - All you've done is transfer the cost to your customers.
Hi Perplexed
You're not missing anything, whatever you do in Sales will affect both of those balances. Having said that, you can change the linked account temporarily to another account like the suspense account in Setup>>Linked Accounts>>Sales. Keep in mind that you'll still need to record a sale to make that adjustment so that will also affect the account you allocate the sale to and may have other flow on affects. I'd recommend checking with the accountant before doing that, it might be better to leave that out of balance there considering everything else balances and it's been there so long.
Please let me know if you need further help.
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