opening myob - states backup in progress but not correct

[LP1]

When I try to open my MYOB file I get this message:

Back up in progress

The company file is currently backing up 

You can sign on once the backup is complete

There is no MYOB file open

[agware2380]

We are having the same problem

"Company file is currently backing up

You can sign in once backup is complete."

There are no files open. Trying to run a business and cannot service our customers until we get access to MYOB

WHAT IS THE PROBLEM ??????????????????

[PBTannie]

We have the same problem too. I have heaps of work to do today as well. Argh

[Jasonh93]

Having the same issue. Need this resolved quickly.

[BR5]

Having the same issue as well

[LP1 · Accepted solution]

Hi All,  I finally had this resolved by calling MYOB who were able to reset our file within 1 minute so back operating as per normal.  Only frustration was no way to resolve without there direct assistance so had to wait 2 hours for them to open.

[Doreen_P]

Hi, @LP1 

Thanks for your post.

We were able to run a fixed script on your company file. Kindly try to access your account to see if the error message will show up again. Please let us know if you require any further assistance with this. We are happy to assist you.

Best regards,

Doreen

[Doreen_P]

Hi, @agware2380 

Thanks for your post, and welcome to the MYOB Community Forum.

We're sorry for any inconvenience this may have caused you. We were able to fix the issue on our end. Kindly log out and then log back into your account to see if the error still shows up. 

Please let us know how it goes. We are delighted to assist you.

Best regards,

Doreen

[Doreen_P]

Hi, @PBTannie 

Thanks for your post.

Could you please log into your account to see if the error message will show up again? We were able to fix the issue you are having on your end. We're sorry for the inconvenience this may have caused you. We truly appreciate your patience and understanding.

Best regards,

Doreen

[Doreen_P]

Hi, @BR5 

Thanks for your post. 

We were able to run a fixed script on your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

Best regards,

Doreen