AccountRight - Payroll connection error

[Tjaltjraak1]

Since I updated to the latest version of MYOB AccountRight last week, I keep having problems when I access Payroll. I receive "cannot connect" error message and have to restart MYOB.

All other modules seem to work okay.  Does anyone else encounter this problem?  Downloaded the error log but can make head nor tail of it, but it seems related to an issue with the Payroll module.

[Celia_B · Accepted solution]

Hi @Tjaltjraak1 

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

If you received an error message "Connection Error" or  "Cannot Connect".  There's a few things that can cause these errors including:

• Internet connection
• Scanning Software on your computer 
• AccountRight service distinction

You can follow these some simple trouble shooting steps that can resolve the issue:

• You can Restart your AccountRight
• Restart your mode/router
• test your internet connection
• temporarily disable scanning software

If you still having problems kindly check this Help Articles:  Error: Connection Error, Speed and performance tips , Trouble shooting online files 

We also recommend speaking to an IT person in relation to the impacts Flushing DNS. Here are the steps to help you with the process. 

1. Close AccountRight.
2. Click Start.
3. Enter cmd in the Start menu search text box.
4. Right-click Command Prompt and select Run as Administrator.
5. Run the following command: ipconfig /flush DNS

If the command succeeds, the system returns the following message: Window IP configuration successfully flushed the DNS Resolver Cache. 

If you have tried all the recommended trouble shooting steps and are still experiencing issues, please feel free to post again and we'll be happy to assist you. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards, 

Cel

[Celia_B]

Hi @Tjaltjraak1 

May I know how you go about this issue? Let me know if you require any further assistance with this. I'm happy to assist you.

Cheers, 

Cel

[Tjaltjraak1]

I tried several things, but ultimately the fulshing of the DNS seemed to do the trick.  Thank you for your assistance.