RoxyAtButtery
5 years agoExperienced Cover User
Solved
Accountright Payroll crashes
Hi. MYOB Accountright crashes pretty much once per payroll fortnight for us. It crashes when we attempt to record the transaction. We have a fairly large payroll so it causes quite a lot of stress hop...
- 5 years ago
Hi RoxyAtButtery,
Sorry to hear about the issues you're experiencing. Can I please confirm how many employees you are processing at a time when the error occurs ?
To troubleshoot I would suggest attempting the following:
- If your file is online can you please check out the file and process the payroll, does the software crash when it is checked out ?
- Can you please clear your AccountRight cache, does the software still crash after clearing the cache ?
You can definitely attach the Diagnostic log of the file if it still crashes to this post, the following forum post has instructions on how to retrieve the Diagnostic log.