Duplicated timesheets

[Carmen4]

All timesheets for the period 06.05.2023 to 20.05.2023 have been duplicated.   We sync daily thru MYP and they were not duplicated until I received a error email on 22.05.2023 for the sync for 20.05.2023 at 6.59pm How can we clear the duplicates.

[Leneth_A]

Hi @Carmen4

Thanks for your post.

In this matter, have you tried uninstalling and reinstalling the app to see if this resolves the error? If not, I would advise trying that first to see if the duplication error persists in the next pay run.

Please don't hesitate to post again if you need help in the future.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[Carmen4]

Did not work

[Isaiah_C]

Hi @Carmen4 

Thank you for your patience and I'm happy to assist you with this. To provide you a better solution, may I have the screenshot of the duplicated timesheets?

Please let me know if you need further help.

Kind regards,

Sai

[Carmen4]

Hello,

Please find attached a copy of one duplicated timesheet.  I have a staff of 274 and they are all duplicated for this period.

[Genreve_S]

Hi @Carmen4, 

Thanks for the response. 

May I know if you see the hours are twice the amount too when we try to process a pay run?

We are looking forward to your reply. 

Cheers, 

Genreve

[Carmen4]

Hello,

No if the hours were 4 it is showing two lots of 4 etc and the duplication occured after I had begun the pay run.

I have attached a screen shot of 1 employee out of the 280 for the fortnight.