Employee Card Will No Longer Open

[Rural_Youth_Tas]

Hi, I am unable to open just one of our employee's cards - when I click on the blue arrow next to the name, it thinks about for a bit, then comes up with the "Something's gone wrong and AccountRight needs to close" screen.  All other cards are fine, and I was able to process payroll okay today, but I really need to get into the card to update some information.

I am running 2021.1.1

Thank you in advance.

[Steven_M]

Hi @Rural_Youth_Tas 

Sound like we would be required to run a script over the company file that should allow for that card to be open. To arrange for that script to be run would mind confirming the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[Rural_Youth_Tas]

HI Steven, thank you for your reply, and that would be great, thank you.

The file is stored online, and the last four digits of the serial number are 2422 and the company file ID is 6.

Kind regards,

Linda

[Steven_M · Accepted solution]

Hi @Rural_Youth_Tas 

Thank you for confirming that information

I have arranged for that script to be run over the company file for you. I've would recommend closing down and reopening that company file before attempting to open that card.

Do let us know how you get on and if you require further assistance.

[Rural_Youth_Tas]

Thank you Steven, that worked perfectly.

Kind regards,

Linda