Payroll Information not reported to the ATO
Payroll Reporting is not working. It keeps coming up with PAYROLL INFORMATION NOT REPORTED TO THE ATO. This pay has been recorded, but we couldn't report this payroll information to the ATO. ...
Forum Discussion
Hello Teonn
Welcome to the Community Forum.
Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows.
Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.
If you are on a supported version, can you please send me a Private Message containing:
- Business name
- Serial number
- Company file ID
- Screenshot of the windows version you are on
Sorry but that's not true. According to your system requirements it should work on server 2012 but it doesn't.
Operating System
- Microsoft Windows 11
- Microsoft Windows 10
- Microsoft Windows 8.1
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012
This was reported weeks ago https://community.myob.com/t5/AccountRight-Staffing-and/Cant-submit-STP-report-to-ATO-nor-connect-to-Payroll-Reporting/td-p/781368 and we are still having the same issues
also not working on windows 8.1 (PC soon to be upgarded to 10)
