Forum Discussion

Abbey1's avatar
Abbey1
User
2 years ago
Solved

Payroll Reversal and PAYG liabilities in AccountRight Plus 2022.7

Hi, working in AccountRight Plus 2022.7: I have had to reverse a payroll entry to correct it. The original entry was dated 26th of June 2022. Reversal and the new, correct entry dated 14th of July 20...
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi Abbey1 

     

    Thank you very much for working with me through private messages, I'm glad to hear after the script was applied it's now working fine for you. 

     

    Freman Thank you very much for offering your help. AccountRight 2022.8 release was designed to address some payroll changes and bug fixes. This particular situation is not included within that release as our team are still working through a solution. In the meantime, we do have a script available that we can run over impacted online company files, if you need that arranged please do feel free to let us know.

Freman's avatar
Freman
Trusted Partner

The way I have been correcting clients affected by this is to reverse the reversal that is affected by this bug (using the inbuilt reversal process) then recreate the intended reversal with a manual payrun rather than the inbuilt reversal process. 

 

This resets everything ready for the replacement payrun and makes sure 'pay liabilities' screen picks up the correct amounts.

 

Abbey1's avatar
Abbey1
User
2 years ago

 

Freman wrote:

The way I have been correcting clients affected by this is to reverse the reversal that is affected by this bug (using the inbuilt reversal process) then recreate the intended reversal with a manual payrun rather than the inbuilt reversal process. 

 

This resets everything ready for the replacement payrun and makes sure 'pay liabilities' screen picks up the correct amounts.

 

Hi Freman,

This is AccountRight Plus 2022.7. I tried to reverse the reversal - the software doesn't allow it. 

  • Freman's avatar
    Freman
    Trusted Partner
    2 years ago

    Unless I'm getting mixed up with a different issue fix, thats a new development in this sorry saga. 

     

    I put a post up on this forum many months ago about this issue which I cannot locate anymore - MYOB have probably removed it because I did not hold back on my scathing critique of them. 

     

     

    • CloverQ's avatar
      CloverQ
      Former Staff
      2 years ago

      Hi Abbey1 

       

      Thank you very much for working with me through private messages, I'm glad to hear after the script was applied it's now working fine for you. 

       

      Freman Thank you very much for offering your help. AccountRight 2022.8 release was designed to address some payroll changes and bug fixes. This particular situation is not included within that release as our team are still working through a solution. In the meantime, we do have a script available that we can run over impacted online company files, if you need that arranged please do feel free to let us know.

      • TammieTLE's avatar
        TammieTLE
        User
        2 years ago

        Hi Clover,

         

        We are having the same issue, please help! Case number 01224850.

        We have made contact twice now, 1st time was told a specialist will call back next day, next day we were given this case number & advise specialist will call between 24-36hr, and today we called back to be advised you got the case number & the call back will be 3-5days! I am sure you can understand our frustration on the conflicting advice. 

        We will be ever so grateful if someone from the team can open this case & help us.

        Help please.

        Regards