Something's gone wrong and AccountRight needs to close

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Something's gone wrong and AccountRight needs to close

Hi,

 

I am trying to set up STP one of my clients data file and i keep getting AccountRight Application Error "Something's gone wrong and AccountRight needs to close".

 

I have rebooted several times, cleared the cache on my pc, checked all payroll to ensure this has been assigned but when I click on payroll reporting for either check payroll details or connect to ATO i get this error.

I am using a pc wiht windows 10mbut have no issue with any other data file

below is the AccoutRight Application Error Report

 

AccountRight Application Error Report
=====================================
Application Version: 2020.2.23.8701
Application File Version: 2020.2.23.9038
Incident Id: 3d02920b-4a37-4cef-8813-9a63ede7071a
Time: Monday, 29 June 2020 10:28:25 PM

Code:
System.InvalidOperationException


Message:
Sequence contains no elements


Stack Trace
----------------------------------------
1 : System.InvalidOperationException
----------------------------------------
System.InvalidOperationException: Sequence contains no elements
at mscorlib!0x0600572b!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
....

 

If you could advise what other information is required to get this fixed would be appreciated.

Judy West
Peninsula Profit Professionals
Certified BAS Agent & Bookkeeper
Email: judy.west@penprofitprofessionals.com.au
3 REPLIES 3
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MYOB Moderator
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Re: Something's gone wrong and AccountRight needs to close

Hi @PPP 

 

Taking a look at the error log we may have to arrange for a script to be run over the company file. To arrange for that can you provide the following information:

  • Where the company file is stored i.e. online or local
  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Partner
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Re: Something's gone wrong and AccountRight needs to close

Thanks for your promt reply

 

Company file is online MYOB version 2020.2.2

 

Last 4 digits of serial number 4357

 

File ID is 2

 

much appreciated

Judy West
Peninsula Profit Professionals
Certified BAS Agent & Bookkeeper
Email: judy.west@penprofitprofessionals.com.au
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MYOB Moderator
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Accepted Solution Solved

Re: Something's gone wrong and AccountRight needs to close

Hi @PPP 


I've arranged for that necessary script to be run for you. Do ensure that you close down and reopen that file before attempting that process again.

 

Let us know how you get on and if you require further assistance

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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