DamienGM
Experienced Cover User
Joined 9 years ago
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Not receiving notifications on failed sending of emails
Hi MYOB, We used to get emails when there was a problem trying to send invoices & statements to client, but now are no longer receiving such emails. We have to check manually, which is tendious when there is over 200 sent on one day, and you can't sort by error. Our email setup is setup to send emails through MYOB Regards DamienMYOB Emails not being received in China because of marked as Spam
Hi MYOB. We have alot of Chinese clients and many of their invoice emails sent by MYOB are being bounced back as spam just recently. Here's a typical error webpage we get: Delievery Feedback of NetEase Enterprise Email ENG.中文ENG. Dear User bounce-md_<randoncharacters>@mandrillapp.com Hi, there was a problem delivering your message to <person>@emtek.com.cn Please read the following for assistance: Spam message is not accepted for anti-spam policy reasons. What is the spam message? Spam message is unsolicited email, such as unsolicited commercial advertisement or illegal email. If your email meets the following conditions, it will be regarded as spam: Publicity email which recipient does not require or agree receiving, such as advertisement, electronic journal. Email which recipient cannot reject. Email without the base information such as sender's email account, subject. Email containing the fake information (original IP, sender's email account, route etc.) Refer to the definition of spam：https://qiye.163.com/help/7f233b.html We recommend that you try the following solutions: The email may contain advertising, fraud, phishing, political, erotic information. Please revise your message before resending. The email may include executable files such as exe/bat/scr/cab/vbs/wsf. Please try sending again without attachment. If you think this is a mistake: Users of NetEase Enterprise Email: feed back to kf@office.163.com with the original mail. Non users of NetEase Enterprise Email: contact recipient and advise him/her to add your email account or domain into his/her Domain's Whitelist, or ask him/her to feed back to kf@office.163.com with the original mail. If the above information does not help you solve the problem, please click here Fill in feedback https://feedback.qiye.163.com/static/feedback/#:~:text=please%20click%20here-,Fill%20in%20feedback ======================= the email domain we send to are all different, but if they are hosted by 163.com we get this error message. Can someone at MYOB tell Mandrill to tell NetEase Email Enterprise to let MYOB Invoices through. Regards DamienAllow BPay option to Imported Invoices
Currently, if using the Import Data function to import invoices, it has the option to "Allow Online Invoice Payments" to be added to the imported invoices, but does not include BPay, even if you have BPay enabled in your account. We would like BPay to be added as an option to be included for imported invoices. This is on AccountRight Desktop.Importing invoices with Online Payments does not enable BPay for those invoices
Hi, We have come across an issue where if we import invoices through the Import Data function and enable "Allow Online Invoice Payments" during the Import, it enables Online Payments for those invoices except for BPay. If we create an invoice manually, BPay is enabled. Yes BPay is enabled in the settings online, (the desktop opens the webpage to change the settings) and we have tried toggling the switch but to no avail. Regards DamienProblems with myaccount.myob.com can't choose account
Hi, I'm trying to log into myaccount.myob.com with our admin account to look at invoices and our billing details, but when I get this prompt on the screen, selecting either account and press "Go to my account" does nothing. The prompt just stares back at me. I have tried Edge, Chrome & Firefox, they all do the same thing. getting into my.moyb.com.au is fine, but only shows up the one account. Regards DamienUser cannot Record and Process payrun
Hi, we have two users, both on Desktop AccountRight, both with full Accountant/Bookkeeper access, but only one of them can do a full payroll pay run. The other one get the to the Employee Pays part of the Process Payroll screen, and can only Save & Close, cannot press the Record button (greyed out). What is going wrong here? Regards DamienRe: Update -Improved Security- 2FA changes
I've made a Product Idea post: https://community.myob.com/t5/AccountRight-Idea-Exchange/AccountRight-Desktop-exit-should-log-you-out/idi-p/846695 asking for Logout on exit. Even though it "never was intended" to do it that way it has been in there since even I used MYOB (at thats over 10 years). I have no idea where MYOB got the idea that users wanted to stay logged in forever (user survey? analytics on how many people ticked the "remember me for 12 hours" option?) but if you are going to change the way this works then you need to communicate this to Everyone: There should be a mass communication (ie email) to every single AccountRight user on the changes made to logins. Not this waiting for people to search the forums for answers. PriyaSelvaraj and other Mods: you need to tell upper management to do this. Heck, do we have to hassle the new CEO of MYOB Paul Robson about this? Regards DamienRe: Trouble logging into MYOB Accountright
*sigh* I had this issue too, logged in and hit Enter after entering password and BAM! onto Forget Password prompt. Backed up and pressed the Login button and got in. This is UX bug that needs to be fixed, pressing Enter/Return key on the keyboard from the password field should trigger the Login Action, not move to the Forget Password dialog. This is sooooo the default for everyone else. How this was missed (or even intentional, which is worst) during QA testing, makes me worried for the real important stuff, like the actual accounting calculations of all the accounts. Regards Damien
