Forum Discussion

DamienGM's avatar
DamienGM
Experienced Cover User
2 months ago

Not receiving notifications on failed sending of emails

Hi MYOB,

We used to get emails when there was a problem trying to send invoices & statements to client, but now are no longer receiving such emails. We have to check manually, which is tendious when there is over 200 sent on one day, and you can't sort by error.

Our email setup is setup to send emails through MYOB

Regards
Damien

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi DamienGM, 

     

    Those bounceback emails are super handy for cutting down the steps when you’re checking what’s gone through. They’re actually generated by the recipient’s email server, not by MYOB, so something has likely changed on their email service side rather than in the software.

     

    Instead, the software has its own status info for sent emails; you can read through the Track Email Delivery Status article.

     

    Thanks,
    Genreve

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