Forum Discussion

jenix's avatar
jenix
Experienced User
3 years ago
Solved

Super Payment not recognizing employees (amended) AMP funds.

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file.  When paying August & September Super I noticed that those employees who's super funds...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi jenix 


    Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

Komal_S's avatar
Komal_S
MYOB Moderator

Hi jenix 


Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all?  If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

sona1's avatar
sona1
User
3 years ago

Have tried to lodge the super with the updated AMP super information and the pay super using Accountright has been ticked but still receiving an error message so I cannot submit the payment.

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi sona1 


    Some AMP funds have closed as of 30/09/2021, and the details have been changed. Therefore, we'd recommend getting the employees to contact the super fund and give you the updated details. Once you have new details, search the super funds by USI and you should be able to select the correct fund. 

    • sona1's avatar
      sona1
      User
      3 years ago

      Hi Komal_S

       

      I have entered the USI details of the updated super fund and all the correct information appears for the super but it just won't approve payment.

      • jenix's avatar
        jenix
        Experienced User
        3 years ago

        I noticed that the AMP Flexible Super changed to Signature Super (not AMP in front of it), if you select that fund, the USI & ABN will link.  I had an employee who's super memebrship number had changed. Check with the employee. You can go on https://secure.amp.com.au/ddc/public/ui/choiceoffund/ to check if the super fund membership number is valid.