Forum Discussion
Hi BrendanMP,
Thanks for the detailed information and my apologies for the late response. Since the missing transactions only appear when you extend the 'Date To' option to the following day, it could be related to how transactions are timestamped or recorded in your system. This behavior might be specific to the system's design or configuration.
To identify what type of transactions trigger this behavior, as you mentioned, reviewing the screen before and after posting your August end-of-month transactions is a good approach. It might provide insights into why this particular behavior occurs.
Regards,
Earl
Hi Earl_HD
When we use the 'Record Journal Entry' screen from the Accountright desktop application on our server, the transactions do not show correctly in the browser 'Find Transaction' screens.
Each time we have done this, the transactions are not visible in the browser until we change the date to the day after the transaction date.
There may be a slight difference between how the Accountright desktop application and the browser record transactions.
It seems that browser functions like 'Record and Duplicate' journals works correctly.
Please let me know if you want any more information, but this has occurred consistently with multiple users.
- Genreve_S9 months agoMYOB Moderator
Hi BrendanMP,
Thanks for posting.
Sorry to hear about the issue with the Find Transaction window. I would suggest manually filling out the dates for the Find Transaction window. As this might filter the dates transactions differently.
If this does not solve the issue, please send us screenshots showing the transactions that are missing from the filter and the Find Transaction window.
We look forward to your response.
Cheers,
Genreve- BrendanMP9 months agoExperienced User
Hi Genreve_S
I have just sent you a PM with slightly more detail, but for anyone else intersted, please see the attached screenshots.
We partially use Accountright Desktop program and the browser and all 3 missing transactions were generated from within the Desktop app, 'Record Journal Entry' program.
- Genreve_S9 months agoMYOB Moderator
Hi Brendan,
Thanks for the reply and the screenshots you've sent so far.
I understand this is taking up a lot of time to fix and we appreciate your patience. May I get you to try and change the date to the 30th and save it? After that change the dates to the 31st to see if this changes the timestamps inside the system.
We look forward to your response.
Cheers,
Genreve