Account cannot be duplicated. Please select a different Account

[WYCTreasurer]

I get this error message when attempting to link one of our bank accounts, even though the account in question is not linked to a bank feed

[Genreve_S]

Hi @WYCTreasurer, 

Welcome to the Community Forum. 

I understand that you need to link your ledger account to your new bank feeds. This error message generally appears if you already used that ledger account to upload QIF files (bank statements). I recommend going to the 'Bank Transaction > Import Statement' window and deleting the QIF file/files connected to the ledger account. If the issue persists after following this or if you encounter any error messages, let us know, and we'll help with this concern further.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

[WYCTreasurer]

Thanks Genreve.  Appears there are no QIF files connected to this account.

Can you suggest something else I could try?

Thanks

[Doreen_P · Accepted solution]

Hi, @WYCTreasurer

Thanks for your patience.

We were able to execute a fix on your file. Please try linking your bank account again to see if it's working now. Feel free to create a post again if further assistance is needed.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
 

Best regards,

Doreen

[WYCTreasurer]

Thanks Doreen, that all works as I expected now