BPAY payments showing in bank reconciliation

[Elisabeth2]

Hi Guys 

I am having issues when I am doing my monthly reconciliation. All BPAY payments are not showing when Reconciling accounts ?? 

Is this a setting issue as all other transactions are showing ? 

Thanks 

Liz 

[Genreve_S]

Hi @Elisabeth2, 

I'm sorry for the delayed response. 

If your transactions are missing from your reconciliation windows, there are a few things we can check. 

• Check the statement date in the Reconcile Accounts to see if the Bpay transactions are covered by those dates.
• Check if the Bpay transactions are part of previous reconciliations. 
• Check if the Bpay transactions are recorded in the right bank account. (Open Banking > Find Transactions > Debits and Credits Tab > Filter via Bpay information.) 

If all this information is correct and the issue persists, let us know and we'll help further. 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve