Forum Discussion
SamaraM
2 years agoFormer Staff
Hi kaylaboyd
Welcome to the Community Forum. We have been made aware of this situation occurring. This happens on reconciliations where the account numbers are not prefixed by the account type, which causes the software to not register what type of account it is, and may reverse the information.
For your circumstances, I can see that in the screenshot the account number is "680". If you were to change it to 1-6800 or 2-6800, that would allow the software to know which account type it is and display the report correctly.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.