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March
March
Recently set up (end of Jan) bank feeds thinking it will save me time...what a joke! Transactions have been allocated automatically to the correct invoice but when I go into the bank transactions screen they show as unallocated. When I try and search for the invoice to allocate them to of course I cannot find it because that payment has been allocated to that invoice!
I have tried going in - via opening another myob screen- deleting the matched transactions and then allocating it in the bank transaction screen. It shows up as successfully matched then when I refresh the page the transaction is unallocated and the invoice can longer be found as the payment has been matched to it.
How can we rectify this problem...what is going on?
March
March
Hi @MaryHa,
Thanks for your post.
My apologies for the late response. I understand your frustration with the bank transactions showing as unallocated even after being matched to the correct invoices. You should be able to match those transactions by expanding that bank transaction and changing the filter by field to All Transactions. However, I can suggest a few steps you could try:
These help articles have more information:
If the issue persists after following those steps above, please let us know so we can investigate further.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Kind regards,
Shella
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March
March
Hi thanks for the response. I did unmatch and then try and rematch the transactions and it did not solve the problem.
I called the call centre who also had no idea what the issue was. It was referred to an expert who then emailed me that the transactions had been downloaded twice when I set up bank feeds. They removed the duplicates which solved the issue.
March
March
Hi @MaryHa,
Thank you for the update.
It's good to hear that the issue with the duplicate transactions has been resolved. We appreciate your patience with this. Please be informed that we will be closing this thread now.
If you encounter any more issues or need further assistance, feel free to start a new post again. We're happy to assist you.
Kind regards,
Shella
Online Help| Forum Search| my.MYOB| Download Page
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Accept it as a Solution
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