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Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael20Views0likes4CommentsRemoving unallocated bank feed transactions in MYOB Business
Hello I have a unallocated transaction that I'd like to delete from my bank feed. The account is reconciled and up to date, there's just a stray transaction still sitting on the unallocated list. Is there a way to do this please? Thanks Gillian46Views0likes2CommentsMYOB Business
Hi MYOB Team, I'm not sure where to start. Because of MYOB change to the Partners Program from the 1st April 2024, I have been forced to move quite a few of my AccountRight Live Standard files to MYOB Business Lite. the reason being it was going to be too costly for me to keep ten files on AR. MYOB, I have been a valued Customer/Partner for twenty seven years, I have experienced many challengers with the Product when MYOB when live and I stuck by the Product. BUT this product MYOB Business Lite has gone backwards. There is no comparison with MYOB AR. The Browser products have sooooo many limitations, it's clunky and I hate it. I can't begin to tell you just how frustrated I am and very disappointed with MYOB. I run a professional bookkeeper meeting once a month and the feeling is the same with a lot of MYOB users. MYOB you need to shake up or you'll be losing a lot of customers. PS. One thing I have to say, over the last two months of having to Migrate files, dealing with incorrect invoicing from accounts, my account manager has been nothing but patient and extremely supportive during this very difficult time. It has cost me a lot of time and money during this transition. I would also like to add, I have lost count how many times I had to contact by phone Technical Support, everyone team member was nothing short of helpful and very patient. CG1View0likes0Comments