MA13
12 days agoExperienced User
Merchant fees not automatically reconciling
Hi there,
We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance.
We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out.
Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to?
Thanks
Michael