Forum Discussion

MA13's avatar
MA13
Experienced User
8 months ago

Merchant fees not automatically reconciling

Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of ...
MattBedford's avatar
MattBedford
Trusted User
8 months ago

Hi Michael,

 

We too are having an issue with automatic matching of payments received. This has only started since the change in way online payments are processed. I assume our amounts don't match due to the merchant fees/transaction fee being taken out. Have you had any luck with a reply on here regarding a work around?  We have emailed tech support 2 days ago and yet to hear back. Thank you, Matt

  • MA13's avatar
    MA13
    Experienced User
    8 months ago

    Hi Matt,

    Thanks for reaching out and sharing your experience. Hopefully someone answers our cries. 
    Unfortunately we haven’t resolved this yet. I attempted to go through to support with MOCA but didn’t get anywhere.

    We have the two issues. The main one being the payments not automatically reconciling and then the outstanding payments 

    And we have set up everything as advised. Would be nice to get a response soon.

    hopefully the more noise we make the sooner we get heard

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