Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of ...
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Thanks Claire,
Appreciate you reaching out and sharing your experience, hope we hear something soon.
Now we are experiencing difficulties with matching the fee amount deducted. Are you experiencing this also?
Hi Michael,
At present, none of the automatic transactions are being completed in our system.
I have done the troubleshooting against the "automatically matching invoice payments" and it gives no answers to our issue.
Previously, the automatic transactions worked fine before the fee started being taken out on each invoice.
I have quadruple-checked that our ledger accounts are all set correctly in the online invoice payments platform, and have changed our system preferences as recommended.
So we are now having to manually record each fee through a spend money transaction, and also manually record the customer payment. By doing the tasks that MYOB is meant to automatically complete, the bank feeds match up.
If I work out what is causing our issue I will let you know.
Claire
Hi Claire,
Yes, it seems we are doing the same thing. We’ve checked account ledgers but as of yesterday payments are still being unmatched.
im out of the office at the moment and im not sure if I’ve done this. But have attempted this? “
- make sure the option Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking > Bank rules
this was sent through by someone else
Hi Michael,
Yeah, we have that set correctly. I've gone through and checked that all of the recommended settings from the articles are in place.
I am hoping that someone from MYOB may think up another setting that is preventing this from working. Our transactions worked fine up until the fees were applied to invoices directly.
Claire
Hi Clare,
We too are having an issue with automatic matching of payments received. This has only started since the change in way online payments are processed. I assume our amounts don't match due to the merchant fees/transaction fee being taken out. Have you had any luck with a reply on here regarding a work around? We have emailed tech support 2 days ago and yet to hear back. Thank you, Matt
