Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of ...
Forum Discussion
Hi Michael,
I am having exactly the same issue since the fees are being deducted from each invoice.
I've also raised this question with MYOB yesterday. Hopefully, we will have a solution soon. The MYOB online payments webpage that is used to troubleshoot has not helped diagnose the issue.
Claire
Thanks Claire,
Appreciate you reaching out and sharing your experience, hope we hear something soon.
Now we are experiencing difficulties with matching the fee amount deducted. Are you experiencing this also?
Hi Michael,
At present, none of the automatic transactions are being completed in our system.
I have done the troubleshooting against the "automatically matching invoice payments" and it gives no answers to our issue.
Previously, the automatic transactions worked fine before the fee started being taken out on each invoice.
I have quadruple-checked that our ledger accounts are all set correctly in the online invoice payments platform, and have changed our system preferences as recommended.
So we are now having to manually record each fee through a spend money transaction, and also manually record the customer payment. By doing the tasks that MYOB is meant to automatically complete, the bank feeds match up.
If I work out what is causing our issue I will let you know.
Claire
Hi Claire,
Yes, it seems we are doing the same thing. We’ve checked account ledgers but as of yesterday payments are still being unmatched.
im out of the office at the moment and im not sure if I’ve done this. But have attempted this? “
- make sure the option Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking > Bank rules
this was sent through by someone else
Hi MA13,
I can see you need help with getting used to the Online Invoice Payment feature.
Usually, those online invoice payment transactions should automatically match up in the bank feeds. If they're not, there might be a couple of things causing a hiccup. Check out this article 'Automatically Matching Online Invoice Payments' for more info on how the matching process works and what things might hinder it.
If you need any more help with anything else, you can create a new thread in the forum.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
GenreveHi Genreve,
thanks for reaching out.
we’ve done this and set up the appropriate ledger accounts but still not automatically matching. We’ve gone through the information online but don’t seem to determine what else we can do.
We set this up prior to the new changes as advised by MYOB. I believe we were ready for the change.
could it be a system issue? Are we the only ones experiencing this?
michael
Hi MA13,
If you're still issues with the merchant fees not being automatically reconciled, I highly recommend using our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.Feel free to post again if you encounter issues in the future.
Best regards,
Doreen
