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Additional Company File
We have Accountright with 2 online files and one local file. Our finance team has asked for the third file to be uploaded to the online service. we do not need payroll on the third file I attempted to upload the third file to online - it said we needed another subscription. Is there anyway I can do this without calling spending hours in the queue ? Thanks.10Views0likes1CommentMYOB AccountRight Premier before buying questions
Hi all, I am writing from a small company in the Pacific. I want all our finance team members to use MYOB AccountRight Premier but I am not sure how it works. When buying the product will it work outside New Zealand and Australia? Will one monthly plan work on multiple users example (10 employees)? Is MYOB AccountRight Premier accessed through the web or is it a desktop application? Please if anyone can help guide me here because I can't see much info regarding this matter or I may have missed them. So any help is appreciated. Thanks1View0likes0CommentsSupplier cannot be found in Bills search
On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way around this issue is to enter the supplier name in the search field, but I'd just like to know why 'No supplier found' is displayed when I search for some suppliers.70Views0likes6CommentsAccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.1View0likes0CommentsGuidance Needed on Reversing Sales Order and Payment
Hello Guys, Back in December 2021, our client received a sales order and made a payment against it. However, despite receiving the payment, the order was not fulfilled or shipped. As a result, the payment was allocated to the order as a deposit. To rectify this situation, I am considering advising our client to reverse the payment allocation and subsequently reverse the sales order. I propose dating these reversals for the June 2024 Quarter to ensure they are captured accurately in our FY2024 balances. Before proceeding, I have a couple of questions: Upon the reversal of payment allocation, will this action result in the bank details becoming unreconciled? In other words, will the amount float in the bank feed until it is re-allocated or reconciled with a different transaction? When we reverse the sales order and payment, will this process generate a credit note similar to how it works with sales invoices? I appreciate your guidance on these matters, as it is crucial that we ensure the proper allocation of this payment to the succeeding invoices of the customer, so we are considering to code the allocated payment as "Credit Note" or if you have other advise, it will be fully appreciated. Thanks in advance15Views0likes4Comments