Recent content
URGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping8 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations105Views0likes15CommentsPasswords / User Access
Hi Everyone, I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files. I have no User Access option for 2 of these files so I must not be the Administrator for these files, and the person who set this all up is no longer with us. This has been an issue for some time, I'm looking at integrating with Tanda which is why I've been promoted to get this sorted. As all files are online, how do I go about sorting this out? Thank you in advance, Angela62Views0likes11CommentsHourly rate not updating
I have had issues for several weeks now with updating employee hourly rates. Card files for employees who have had a pay increase are not saving the updated hourly rate. I have tried the suggested remedy of changing the employee to salary, saving and then going back in to change it back to hourly rate with the new rate. It just reverts to the old rate the next day. This is very frustrating when doing payroll for 60+ employees. Any advice appreciated!1View0likes0Comments