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Merchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael15Views0likes3CommentsAged Payables Report
I am having issues trying to load the Aged Payables Report in both desktop and Browser versions of AccountRight. I have spent a lot of time on the phone to support without a result. I have even uninstalled and reinstalled MYOB and still nothing. Just wondering if anyone else is having the same issue? It just times-out.25Views0likes8CommentsRecurring transactions
I have been using MYOB in the same business for 9 years. When I started with the company I set up ~50 recurring transactions; within days only a handful worked. I dumped them for years... too hard. Two weeks ago I decided to rest all the recurring transactions again with their respective dates. About two work. When I check why they are not working, it is like a minnion had altered the dates to just outside the scope of where I set them. I reset them again, again they don't work with dates a week or a month set in advance of where I last set them. I am an incredibly fast worker, so no biggie, but doing these entries manually when there is an automated option, pulls me back down to average... not happy Jan!14Views0likes2Comments