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Bills from Intray are not matching to default account Code.
When creating a Bill from the intray the system is correctly identifying the correct supplier and amounts but is not loading the default account code for the supplier. This is occuring on EVERY bill so not an issue that the bills are being scanned incorrectly. Includes scanned bills and PDF documents loaded directly. Work around is to load the account code manually which isn't ideal.2.7KViews7likes30CommentsAccountRight Emails for statements not being sent.
When emailing a large group of statements 60 or more AccountRight will only show 10 or 15 emails in sent emails. There are no indicators to say emails were "rejected, marked as spam, or bounced, or pending". Customers contact us to say they are not receiving statements when we send every week. I tried sending small groups of 20 or less and MYOB will only select randomly approximately 8 shown as sent. When sending statements for a supermarket chains to one email address MYOB will only select a handfull of maybe 4 when all stores (40 plus) in the group have the same email adress. I checked our internet speed and we have 54 mbps download and 18 upload which is a fast service. The isse have been present before and after the new AccountRight update 15th May.3Views0likes1CommentMYOB Advanced API unexpected/unstable behavior
Hi all, I've just signed up here hoping someone can help me out with this issue that I am facing -- causing considerable integration problems which is not doing well for our customer -- who uses MYOB Advanced. The customer of course does not understand the issue as the essence of it is technical. I notice this happening randomly, and recently more often than not. Using the contract REST API, just trying to retrieve records randomly errors out with status 500 ( Internal Server Error ), and other times the request succeeds with a 200 ( OK ) but returns nothing, while I am Accepting and expecting JSON, my fetch client errors out, because the response body returned is not valid JSON, and the exact same request will sometimes succeed and return the expected results. I think it's best if I showed a video demonstrating this, so have a look at this: https://www.loom.com/share/1aad5298750e4d298b532ec746987964?sid=533f2a98-9057-48e0-bf0f-31223ffb2047 Can anyone experienced please tell me what this is about as to me it makes absolutely no sense?AJ884 minutes agoPlace Advanced: Integrations and CustomisationsAdvanced: Integrations and Customisations33Views0likes3CommentsTax reports permissions
We have a custom tax report under reports- report list - tax 2023, also 2022 and 2021 I am a superuser and reports run ok for me, however I have a basic user that needs to run the reports - can you advise what settings I need to change under Maintenance Tasks permissions to give them access I am assuming I start with Product - Tax then selecting the group I have tried this and it says all reports are accessible. Thank yousambennett4 minutes agoPlace MYOB Accountants Office & Accountants EnterpriseMYOB Accountants Office & Accountants Enterprise25Views0likes3CommentsMYOB CAPTURE SHUTS DOWN
Hi There, I have been using Capture for years now but lately when I am capturing multipage invoices (2 or more pics) when i hit the send icon, the app just closes down and doesn't send the images to MYOB. Its extremely frustrating, will there be a fix for this soon? I have tried clearing the cache and uninstalling/reinstalling but the issue still remains.1View0likes0Comments