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Sign In and STP report could not be sent out propertly
Dear Sir/Madam, Last week I've email my MYOB matters and try to get some support from MYOB team. But not yet received any support. Once again, My MYOB matter are the below: 1. Problme with Sign in 2. Problme with Sending STP report to ATO Attached two files to shows the problem where their are. I'm looking forward to hearing from your MYOB support team. Thank you Kind Regards Sherry ShiSolved211Views0likes11CommentsMYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?13Views0likes3CommentsMerchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael13Views0likes2Comments