myob- created a bill...amount paid---infill or not???

[Danhunter]

When i get an invoice from a contractor or materials etc I go to PURCHASES, CREATE A BILL, I INFILL WHO I'M PAYING AND RELEVANT DETAILS ETC, I had then been previously writing the amount that i have paid the supplier (which i pay immediately) in the box that says AMOUNT PAID $, but then I had a call back re a separate issue with myob help assistant and was asking additional questions re other problems im having and was told by the myob support help lady that I SHOULDN'T be writing the amount I have paid in the AMOUNT PAID box but instead i should be waiting until the amount shows up in the BANK TRANSACTION and then match the amount paid to the transaction to the bill....... This is all fine and dandy but im trying to do what shes told me and now i get an error message saying "YOU HAVE INDICATED THAT THE TRANSACTION IS TO BE PAID ELECTRONICALLY. ALL ELECTRONIC PAYMENTS MUST CONTAIN STATEMENT TEXT".

what the hell does that means?!?!?!?

Is there anyone that myob can recommend to me in the ballarat VIC, 3350 area to help me in person? I am so over using myob and the ongoing issues.
I dont know if i should just throw the computer through the window and be done with it or just dump myob and start using an alternative program?

[Tracey_H]

Hi @Danhunter 

Thanks for your post. There are 3 options for recording a supplier payment:

1. enter the payment in the Amount paid field when creating the bill
2. record a Create supplier payment transaction
3. match the bank feed transaction with the bill in Bank transactions

All 3 options will give you the same result, ie, the Create supplier transaction is recorded. With options 1 and 3 the software automatically records the Create supplier payment transaction, while option 2 is manually recording the payment transaction.

In the Bank transactions window, if you used options 1 or 2, you match the bank feed transaction to the payment transaction. For option 3 you would match the bank feed transaction to the bill transaction. 

The error message You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Text is caused by having the wrong account selected for electronic payments. To fix this go to Accounting>>Manage linked accounts>>Bank account for electronic payments select the electronic clearing account. Regardless of which of the above options you choose you should make sure the correct accounts are selected in Manage linked accounts.

You can find MYOB advisors in your area on our website: Find an advisor

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.