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MichaelFindlay's avatar
MichaelFindlay
User
2 years ago

Business Lite on a desktop Mac

Hi

 

I've had my old Account Edge Basic data file migrated to Business Lite. I can access it on my iPhone but if I try to log in on a desktop Mac in either Safari or Chrome I get an error page. Any ideas?

 

Thanks

 

Michael

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi MichaelFindlay, 

     

    Thanks for your post and welcome to the Community Forum ! Are you able to provide a screenshot of the error message you get so I can take a look into this for you. 

    • MichaelFindlay's avatar
      MichaelFindlay
      User
      2 years ago

      Here’s the screen I see when I try and login with either Safari or Chrome …

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi MichaelFindlay, 

         

        Thank you for the screenshot. If you're using a Mac with the an operating system 10.11.x  or earlier this issue is caused by a certificate no longer being valid. You will need to update the Mac operating system to 10.12.x in order to log in and use your MYOB Business file. If you're not sure about updating the OS yourself we do recommend speaking to an IT professional.

         

        *If you are also using AccountEdge do not update to Catalina (10.15) as it will affect your AccountEdge software