Hi Tasqua
I agree, the forms and website are difficult to navigate and find what you need.
FYI if you have 4 files on Premier (each subscription allows for 2 files) you will need 2 Premier subscriptions.
If you change then to Plus, you will need 4 Plus subscriptions. While dearer, the Premier subscription is better value than 2 Plus subscriptions.
If changing to Plus works better for you and MYOB 'hesitates' to change the files from Premier to Plus, get back to me. It can be done, despite what they may tell you.
Regards
Gavin
Hi Gavin
I am so frustrated at present with MYOB.
We transferred 3 files off the cloud back to our server. (Account Right Premier)
The other 5 cloud files were downgraded to Account Right Plus.
BUT now I have been charged in June for 8 cloud files - they said a refund will take 5-10 business days for the 3 files that are not there.
They said an email saying cancelling MYOB subscription....... all that they mentioned was that there were three files with no allocation and they would cancel them. Emails detailing any type of cancelling should list details of files, account number and even serial number that they belong to.
Then to find out they are telling me that 1 of our server files is locked and needs to be confirmed with 13 days. In the old system, you could confirm prior to the exipiration of total days.
They sent me a file, went to upload and system said file cannot be confirmed as Account Right Plus has not been registered to serial number. At no stage did anyone in MYOB say anything about serial numbers when downgrading let alone that it seems like my server files now become AccountRight PLus.
Sorry about the rant, but I need clarification from someone.
Thanks Gill
