Forum Discussion
I am sorry to hear you are not happy with the upgraded Essentials programme. When you create an invoice you should be able to add comments into the Notes to customer box. What happens when you try to type your comments in this box?
If you have recurring notes for your customers, you can save these to save on data entry.
Hello, thanks for the reply,
yes i should be able to add quick notes into the box, the notes box has now changed so all i can do is pick or add a note heading and create a multiple use note. i used to be able to type a quick customer specific note in the bottom box which i cannot do any more.
each one of my invoices is customer specific and different, i use the notes to add materials types and addresses for each job, not one is the same.
it will not let me add just one quick note without creating headdings and adding it to the notes dropdown.
- MMAU2 years agoTrusted Cover User
Same here. Appears to be a bug. Basically the cursor is hidden so you cannot see what you are typing in the box below Notes. Big problem which needs to be fixed ASAP. Screenshot attached.
- RubbleMasters2 years agoUser
yep, thats what ive got..
- Yanike_S2 years agoMYOB Moderator
Hi RubbleMasters and MMAU
Thanks for the extra information. You should be able to type quicknotes in that box. Could you confirm whether you are using Google Chrome as your browser? I would recommend clearing the cache first. If this doesn't work, for some users, disabling the hardware acceleration was fixing the issue. While for others, keeping the hardware acceleration option ON has resolved the auto-hiding problem.
Here are the steps to enable or disable the hardware acceleration usage in the chrome browser:
- Launch the Chrome browser
- Select Chrome Settings
- Under the System section, toggle the ‘Use hardware acceleration when available.’
As I mentioned, keep this toggle enabled or disabled based on how it’s resolving the mouse cursor auto-hide in the chrome browser.
- MMAU2 years agoTrusted Cover User
Safari. This is a bug on MYOB's side which needs to be fixed ASAP.