Unable to allocate funds to invoices from previous financial years

[radcliffes2005]

My late husband had issued invoices, allowing some clients to pay the invoices as a part of a payment plan over several years. Since the upgrade, i am no longer able to allocate the monthly repayments. So we have invoices in arrears and funds unable to be allocated. This makes the BAS impossible to complete.

[Tracey_H]

Hi @radcliffes2005 

Thanks for your post. If an invoice doesn't appear to be matched in Bank transactions, go to Invoices>>Create invoice payment and record the payment. You will then be able to match the payment transaction to the bank feed transaction in Bank transactions.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[radcliffes2005]

HI,

If I do as you have suggested, will that deduct the amount from the inital invoice? Every month they get sent the invoice showing what is remaining.

Thank you

[Tracey_H]

Hi @radcliffes2005 

If you match the bank feed transaction to an open invoice the software automatically records the Create invoice payment transaction. By going to Invoices>>Create invoice payment and recording the payment you are manually recording the same transaction. This means that the end result is the same with the invoice balance being reduced by the payment.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.