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- SamaraMFormer Staff
Hi Agspec4
Thanks for your post. Generally, you would write off a bad debt by creating an expense account, then creating a customer return using that account number and applying the credit to the invoice.
As it is the reverse in your situation, you may need to confirm the following instructions with a financial advisor, but here is our Help Article on how to write off customer debts: Writing off bad debts.
Hope that helps.
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