I'm an administrator but I can't access the company

[GDodd]

My MYOB login was previously setup for "Online file access", but was recently upgraded to "Online administrator access". Since this happened, my access to view the business has been removed. 

As an administrator, I have been able to setup a new user who can access the account, but I can't work out why my adminstrator login doesn't have access.

Please advise how I can get access restored.

[Shella_A]

Hi @GDodd,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

My apologies for the late reply. I'm sorry to hear that you're having difficulties logging into your account. If you recently moved into an online file, you may try to login using this link: app.myob.com. You may use the same credentials you've used before. After successfully signing in, you may check out this helpful article on managing users. This will give you full, detailed information and instructions on how you can review, access, and manage the file users in your MYOB account.

Do let me know how it goes.

Kind regards,

Shella

[Shella_A]

Hi @GDodd,

I hope this message finds you well today. I just wanted to follow up if you’re still having trouble with your administrator file access. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,
Shella

[GDodd]

I finally worked out how to contact helpdesk and they resolved the problem for me.

[Shella_A]

Hi @GDodd,

Thank you for the update.

It's good to hear that the issue with your administrator's access has been resolved. We appreciate your patience with this. Please be informed that we will be closing this thread now.

If you encounter any more issues or need further assistance, feel free to start a new post again. We're happy to assist you.

Kind regards,

Shella