Forum Discussion

SusieMcK's avatar
SusieMcK
Experienced Cover User
3 months ago

Employees unable to see the timesheets they have logged on MYOB Teams app.

I have a number of employees who are unable to see the timesheets they have logged on their MYOB Teams app. I have advised them to update the app as well as uninstall and reinstall, but it does not ...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi SusieMcK,

 

Thanks for your response.

 

Regarding the timeline of when the issue using the MYOB Team app, the timesheets don't appear on your employees end, we can't provide a timeframe for when it will be fixed as we haven't received any updates from the relevant team. With your other concern about the MYOB Team, kindly provide us with more details or screenshots so we can further assist you.

 

Best regards,

Doreen

SusieMcK's avatar
SusieMcK
Experienced Cover User
2 months ago

Thank you.

Where should I upload screenshots to?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi SusieMcK,

     

    You may attach the screenshots to your reply here in the Community Forum. Please make sure that there is no sensitive information in the screenshots.

     

    Best regards,

    Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hi SusieMcK,

         

        Thank you for sending the screenshots.

         

        Please recreate the location and re-add the employees. Once done, kindly advise them to re-submit their leave requests so that it shows in the MYOB Team Admin portal. Let us know if you require further assistance with this.

         

        Best regards,

        Doreen