MYOB Teams not transferring activities, jobs & customers entered in the timesheet

[DJC_Cate]

When an employee enters a timesheet in the app with an activity, job & customer selected and it is approved when it appears in MYOB time billing the activity, job & customer do not come across.  All other data does.  How do we fix this?

[Doreen_P]

Hi, @DJC_Cate

Thanks for your post.

When entering activities in a timesheet, it can only have the hours worked. In your case, please send us a screenshot of the time when an employee was able to enter a job and customer. This will help us assist you efficiently. Make sure to remove any sensitive information before posting in the Forum.

Best regards,

Doreen

[DJC_Cate]

Hi Doreen,

Here is an example.  So I submit time as an employee in the MYOB Team App selecting an activity, job & customer.  I then approve it in the MYOB Team Portal (where it does not show that information which I would actually be required to review prior to approving as a mananger) and when I go into AccountRight the timesheet does not have that information available either.

[Doreen_P]

Hi, @DJC_Cate

Thank you for providing the requested screenshots.

As per checking, the screenshot you sent and had the option to add a job and a customer is only for activity. Timesheets don't recognise job and customer as it can only have the number of hours worked. You will find more information through our Help Articles: Using the MYOB Team mobile app and Using the MYOB Team admin portal.

Let us know if you require further assistance.

Best regards,

Doreen