Forum Discussion

SP64's avatar
SP64
Experienced User
4 months ago

Payroll

Good Morning,   At the begining of this year we changed our payroll from:- Thursday to Wedesday;   To:- Wednesday to Tuesday   I went in to "Setup" then 'Easy Setup Assistant" then "Payroll" ...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi SP64,

Thank you so much for your post and my apologies for the late response. Presently, we are aware of this issue and are actively working on a solution. Unfortunately, we don't have a specific timeframe for its resolution, but please be assured that our dedicated team is actively addressing the matter. In the meantime, feel free to reach out again if you have additional questions, and we'll be more than happy to assist you.

Regards,
Earl

SP64's avatar
SP64
Experienced User
2 months ago

Hi, 

 

We are stilll waiting on MYOB to fix the issue with the dates for timesheets and payroll as per my previous enquiry.  This is a major problem which was I emailed about in February this year and you were looking in to a resolution - can you please update me on when this will be rectified. 

 

Thanks

SP 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi SP64,

     

    Thank you for your patience. This is still under investigation, and we are working on it to resolve this as soon as possible.

     

     

    Kind regards,

    Sai

    • SP64's avatar
      SP64
      Experienced User
      2 months ago

      Hi Sai,

       

      It has been “under investigation” since I first reported the fault bac in February, 2024 – please advise what MYOB have discovered so far in their investigation?  This is a serious issue – is this affecting other MYOB members ?

       

      I await your response.

       

      Thanks

      SP

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi SP64,

        Sorry that this has not yet been solved, I understand that this is important for you and your business. This error will affect any/all users who are opting to have their timesheets start on a Wednesday. If it is convenient at all for your business, you can select any other day, this error only occurs for Wednesdays

         

        With regards to the progress, the prioritisation for improvements is complex and within the payroll space in particular, there is always a heavy requirement for developing our products to meet compliance standards. We are still unable to advise an ETA on when this may be resolved. In the meantime, if you have any further queries, feel free to start a new post, and one of us will be happy to assist you.

        Regards,
        Earl